Shipping policy
Shipping Policy
At Jaipur Kurta, we are dedicated to providing you with a seamless, convenient, and enjoyable shopping experience. We understand the importance of timely and secure delivery, and we make every reasonable effort to ensure that your orders are processed and delivered safely.
We encourage you to review this Shipping Policy carefully to understand our shipping charges, delivery timelines, order processing, and delivery guidelines.
Domestic Shipping
Shipping Charges
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Free Shipping Across India: Jaipur Kurta offers FREE SHIPPING across India on all eligible orders.
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Free shipping is available for both Prepaid and Cash on Delivery (COD) orders.
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No additional shipping charge will be added for standard domestic delivery.
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Free shipping is subject to the serviceability of the customer's PIN code.
Shop More, Save More — Enjoy Free Shipping Across India.
Delivery & Dispatch Timelines
We aim to process and dispatch your order as quickly as possible.
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Orders are generally processed within 2 working days.
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Once your order is processed and packed, it will be handed over to our applicable delivery partner.
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The estimated delivery time is generally 3–5 working days after the order has been placed and shipped.
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Actual delivery time may vary depending on your delivery location, PIN code, logistics conditions, and delivery-partner operations.
During peak seasons, holidays, adverse weather conditions, or unforeseen circumstances, delivery may take longer than the estimated timeframe.
Order Process
Once your order is successfully placed:
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Your order will be processed and prepared for dispatch.
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The product will be packed and handed over to the applicable delivery partner.
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Once the order has been shipped, tracking details may be shared with you through the contact information provided during checkout.
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You may use the tracking details to monitor your shipment.
An estimated delivery date may be provided with your order. This date is indicative and may vary depending on processing and logistics conditions.
Delivery Serviceability
We aim to provide delivery across India. However, delivery availability depends on whether your PIN code is serviceable by our delivery partners.
Certain remote or restricted locations may not be serviceable.
If your location is not serviceable, we may be unable to deliver your order.
If an order has already been placed and payment has been received but we are unable to deliver the product to your location, the order may be cancelled and an applicable refund will be processed according to our applicable Refund Policy.
An order may become undeliverable due to circumstances including:
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The ordered product being out of stock.
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Delivery not being possible at the customer's location.
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The customer's PIN code being outside the serviceable delivery area.
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Other circumstances that prevent successful delivery.
Receiving Your Order
Customers are advised to check the condition of the package at the time of delivery.
If the package appears to be damaged, opened, or tampered with, please take photographs or videos of the package and contact Jaipur Kurta as soon as possible.
Where applicable, customers may be required to provide photographs, videos, or other relevant information to help us investigate the issue.
Order Tracking
Once your order has been shipped, tracking details may be provided by Jaipur Kurta or the applicable delivery partner.
Customers can use the tracking information provided to check the status and movement of their shipment.
If you have not received tracking information within the expected timeframe, please contact our customer support team.
Order Cancellation
Orders may be cancelled subject to Jaipur Kurta's applicable Cancellation Policy.
Customers are advised to contact Jaipur Kurta as soon as possible if they wish to cancel an order.
Once an order has been processed, packed, or shipped, cancellation may not be possible.
Any applicable refund for a successfully cancelled prepaid order will be processed according to our applicable Refund Policy.
Payment Options
Jaipur Kurta offers the following order payment options:
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Prepaid Payment
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Cash on Delivery (COD)
Free shipping applies to both Prepaid and COD orders across India, subject to delivery serviceability.
Any additional payment methods or payment gateways available at checkout will be displayed during the purchasing process.
Delivery Delays
While Jaipur Kurta makes reasonable efforts to deliver orders within the estimated timeframe, delays may occasionally occur due to circumstances beyond our reasonable control, including:
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Adverse weather conditions
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Transportation delays
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Public holidays
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Operational disruptions
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Delivery-partner delays
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Incorrect or incomplete address information
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PIN code or location-related serviceability issues
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Natural events
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Other unforeseen circumstances
In such cases, Jaipur Kurta will make reasonable efforts to assist customers and provide available information regarding their shipment.
Important Information
The estimated dispatch and delivery timelines provided by Jaipur Kurta are indicative and may vary depending on the product, delivery location, shipping partner, and other logistics conditions.
Jaipur Kurta will make reasonable efforts to process and deliver orders within the communicated timelines but shall not be responsible for delays caused by circumstances beyond its reasonable control.
Free shipping is applicable to eligible domestic orders across India and does not guarantee delivery to locations that are not serviceable by our delivery partners.
Contact Us
If you have any questions regarding your order, shipping, delivery, or this Shipping Policy, please contact us:
Jaipur Kurta
Phone: +91 9549671574
Address:
200 Feet Road, Kanko Ki Dhani,
Jaipur, Rajasthan – 302029, India