Privacy Policy

1. Information We Collect

We may collect different types of information to provide, operate, and improve our services.

Personal Information

When you place an order, contact us, create an account, or interact with our website, we may collect information such as:

• Full name
• Mobile/telephone number
• Email address
• Billing address
• Shipping/delivery address
• Order and purchase details
• Payment and transaction information
• Information provided when contacting customer support
• Any other information you voluntarily provide to us

Usage Data

We may automatically collect certain information about how you access and use our website, including your IP address, browser type, device type, operating system, pages visited, date and time of your visit, time spent on pages, website interactions, and other technical information.

2. Cookies and Tracking Technologies

Soni Collections may use cookies and similar tracking technologies to improve website functionality, remember your preferences, understand website usage, and provide a better shopping experience.

You can configure your browser to refuse cookies or notify you when a cookie is being used. However, disabling cookies may affect certain features or functionality of our website.

3. How We Use Your Information

Soni Collections may use the information collected for:

• Providing and maintaining our website and services
• Processing, confirming, and fulfilling your orders
• Arranging shipping and delivery
• Processing payments and transactions
• Communicating with you about your orders
• Providing customer care and support
• Responding to your questions and inquiries
• Improving our products, website, and customer experience
• Analyzing website traffic and usage
• Detecting and preventing fraud, misuse, or security issues
• Complying with applicable legal requirements
• Enforcing our terms, policies, and agreements

4. Sharing of Your Information

We do not sell or rent your personal information to third parties.

We may share your information with trusted third-party service providers when necessary to operate our business and provide services to you.

These service providers may include:

• Payment processing providers
• Shipping and delivery partners
• Website hosting providers
• Analytics providers
• Customer support providers
• Technology and service providers
• Marketing or communication service providers

These third parties may have access to your personal information only when necessary to perform services on our behalf and are expected to use the information only for the purposes for which it was provided.

We may also disclose your information when reasonably necessary to comply with legal obligations, protect our rights or property, prevent or investigate possible wrongdoing, protect safety, or protect against legal liability.

5. Payment Information

When you make a purchase through our website, your payment may be processed through third-party payment service providers.

We do not intend to store complete payment card details on our own servers. Payment information is handled by the applicable payment provider according to its own privacy and security practices.

6. Shipping and Delivery Information

To fulfill and deliver your orders, we may share necessary information such as your name, mobile number, and shipping address with our shipping and delivery partners.

This information is shared only to facilitate the delivery of your purchased products and related services.

7. Service Providers

We may employ third-party companies and individuals to help facilitate our services, operate our website, process payments, deliver products, provide customer support, or analyze website usage.

These third parties may have access to personal information only when required to perform services on our behalf and are expected to maintain the confidentiality and security of such information.

8. Analytics

Google Analytics

We may use Google Analytics, a web analytics service provided by Google, to help us understand how visitors use our website.

Google may collect and process information in accordance with its own privacy policies.

For more information about Google's privacy practices, please visit Google Privacy Policy .

9. Data Security

The security of your personal information is important to us.

We take reasonable administrative, technical, and organizational measures to help protect your personal information against unauthorized access, alteration, disclosure, or destruction.

However, no method of transmission over the Internet or method of electronic storage is completely secure. Therefore, while we strive to protect your personal information using commercially reasonable measures, we cannot guarantee its absolute security.

10. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy.

• Processing and completing orders
• Providing customer support
• Maintaining business and transaction records
• Resolving disputes
• Preventing fraud or misuse
• Complying with legal and regulatory requirements
• Enforcing our agreements and policies

When personal information is no longer required, we may securely delete or anonymize it in accordance with applicable requirements.

11. Transfer of Data

Your information may be processed and stored by Soni Collections or our service providers at locations where data protection laws may differ from those in your jurisdiction.

Where required, we take reasonable steps to ensure that your personal information is handled securely and in accordance with applicable privacy laws.

12. Third-Party Links

Our website may contain links to websites, applications, or services operated by third parties.

If you click on a third-party link, you will be directed to that third party's website. We recommend that you review the Privacy Policy of every website you visit.

Soni Collections is not responsible for the privacy practices, content, or policies of third-party websites or services.

13. Children's Privacy

Our website is not intended to knowingly collect personal information from children without appropriate consent.

If you believe that a child has provided personal information to us without appropriate consent, please contact us. We will take reasonable steps to address the situation.

14. Your Privacy Rights

Depending on applicable laws, you may have certain rights regarding your personal information.

These rights may include requesting:

• Access to your personal information
• Correction of inaccurate or incomplete information
• Deletion of personal information where legally applicable
• Information about how your personal information is used

To exercise any applicable privacy rights or ask questions about your information, please contact us using the details provided below.

15. Changes to This Privacy Policy

Soni Collections may update this Privacy Policy from time to time to reflect changes in our business practices, services, technology, or applicable legal requirements.

When we make changes, we will update the effective date at the top of this page and publish the revised Privacy Policy on our website.

We encourage you to review this Privacy Policy periodically for any updates.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us.