Refund, Return & Exchange Policy
We want you to have a smooth shopping experience. Please review our return, exchange, cancellation and refund guidelines before placing your order.
At Soni Collections, our focus is on providing complete customer satisfaction. If you face an issue with your order, we will make reasonable efforts to provide the best possible solution, subject to our applicable policies and verification of the issue.
7-Day Easy Return & Exchange
Eligible clothing products may be returned or exchanged within 7 days, subject to the conditions mentioned in this policy.
Cancellation Policy
Orders can be cancelled only before they are dispatched.
To request cancellation, please contact Soni Collections through our Contact Us page or using the contact details provided below. Please make sure to provide your correct Order ID.
Once an order has been dispatched, we will not be able to cancel the order.
Refund Policy
Soni Collections follows a limited refund policy. Refunds are provided only in eligible circumstances mentioned in this policy.
Different or Incorrect Product
If you receive a product that is different from the product you ordered, please contact us as soon as possible.
To help us investigate and process your request, you may be required to provide:
- A clear unboxing video of the package.
- Photographs of the product received.
- Your Order ID.
- Photographs showing the product label and tags.
After reviewing the issue, Soni Collections may provide an eligible replacement, exchange, or refund, depending on the circumstances.
Product Quality
If you are not completely satisfied with the product quality, please share your feedback with us.
However, a refund will generally not be provided solely because of dissatisfaction with product quality, unless the product qualifies under an eligible return, exchange, defective-product, or other applicable policy condition.
No-Refund Policy
Soni Collections generally operates under a No Refund Policy, except for eligible circumstances such as:
- Product being out of stock after an order has been placed.
- Delivery not being possible at the customer's location.
- Customer receiving a different or incorrect product, subject to verification.
- Other genuine circumstances approved by Soni Collections after investigation.
- Any other situation where a refund is specifically required under applicable law.
If you have a refund-related issue, please contact us. Our team will review the matter and provide the best possible resolution according to the applicable policy.
7-Day Easy Return / Exchange Policy
Soni Collections offers a 7-day return and exchange facility for eligible clothing products.
This policy may apply in cases such as:
- Wrong item received.
- Wrong size received.
- Different colour received.
- Missing item from the order.
- Other eligible product-related issues confirmed after investigation.
Depending on the circumstances, Soni Collections may provide an exchange, replacement, or refund.
If the requested replacement product is unavailable or out of stock, an applicable refund may be provided.
Exclusions
Return & Refund Terms and Conditions
A return or exchange request will be created only after our team reviews and investigates the issue and determines that the request is valid under this policy.
Return Shipping
At present, Soni Collections does not provide a reverse-pickup service for customer returns.
If a return is approved, the customer may be required to ship the product to the return address provided by Soni Collections.
The return address will be communicated to the customer during the return process.
Customers are advised to use a reliable courier service and retain the tracking/AWB details until the return has been successfully received and processed.
Product Condition
The returned product must be in the same original condition in which it was dispatched by Soni Collections.
The product should be:
- Unused
- Unwashed
- Unworn
- Free from damage
- With original tags and labels attached
- With original packaging and accessories, where applicable
Soni Collections reserves the right to reject a return or exchange if the returned product does not meet the applicable conditions.
Quality Check
A refund or replacement will be processed only after the returned parcel has been received and successfully quality checked and approved by our team.
If the product fails the quality inspection because it has been used, washed, worn, altered, damaged, or otherwise does not meet the return conditions, the request may be rejected.
Shipping and COD Charges
COD charges and applicable shipping charges are non-refundable, unless otherwise required under applicable law or specifically approved by Soni Collections.
Size or Colour Exchange
If a customer wants to exchange an eligible product for a different size or colour, a convenience fee of ₹149/- may apply.
The requested replacement will be subject to product and size availability.
Refund Process
For eligible prepaid orders, refunds will generally be processed through the applicable payment partner using the same payment source used for the original transaction.
For eligible COD orders, the customer may be required to provide accurate bank account details for processing the refund.
Refund processing time depends on the applicable payment partner or bank and may vary.
Soni Collections will initiate the applicable refund after the return has been received and successfully approved through the required quality-check process.
Fraud & Payment Safety
Stay Safe
Never share your OTP, card PIN, CVV, passwords, or other confidential banking information with anyone claiming to be a Soni Collections representative.
Customers should not make advance payments to unknown individuals for COD orders.
Please use only the official Soni Collections website and the contact details provided by us for customer support, cancellation, returns, exchanges, and refund-related requests.
Soni Collections will not be responsible for scams or fraudulent activities carried out by unauthorized persons or through unofficial websites, links, or communication channels.
Unboxing Video
Customers are strongly advised to record a clear video while unboxing the parcel.
An unboxing video can help us verify claims relating to:
- Wrong products
- Missing products
- Damaged products
- Defective products
- Packaging or shipment issues
Providing an unboxing video may help us process an eligible replacement, exchange, or refund request more efficiently.
How to Contact Us
For cancellation, return, exchange, or refund-related requests, please contact Soni Collections through our Contact Us page or using the contact details below.